Booking Terms & Conditions
All participants must be aware of this and accept the risks associated with these activities.
Personal Accident and Cancellation Insurance is highly recommended.
Our full Terms and Conditions
Life:Escapes Limited known from here on as LE accepts bookings subject to the following conditions:
1. Interpretation
1.1 In this document wherever the context so admits the following expression shall have the following meanings respectively:
- ‘Head office’ means PO BOX 106, Emsworth PO10 9BA
- ‘LE’ means ‘Life:Escapes Ltd’
- ‘Client’ is the person or persons listed on the booking form(s) with a minimum age of 18
- ‘Major change’ means changing the dates location booked or majority of course content over 80%.
- ‘Force Majeure’ means any situation or event beyond the control of LE. This could be an Act of God, war, terrorist activity civil strife, strike riot, lock-outs, industrial disaster breach of contract by LE suppliers, fire, adverse weather or road conditions, bureaucratic obstacles, changes in schedules or modes of transport by ferry companies airlines and bus or train operators.
- ‘Course Director’ means the member of staff responsible for the delivery of the agreed activity and/or service.
- Recordings - Photographs, videos or any other visual recordings taken of the Clients during the provision of the Services.
- Services - The activities and services provided by PBC to the Client under the terms of the Contract and “Service” shall be construed accordingly
1.2 Where the expression “Clients” includes two or more persons the obligations expressed or implied relate directly to the individual.
1.3 Any reference to a statute shall include any statutory extension or modification or re-enactment of such statute and any other instrument plan regulation permission or direction made or issued there-under or delivering validity there-from.
1.4 Wording importing the singular meaning shall include the plural meaning and vice versa. All wording within the booking conditions is generalised to the Client referring to the masculine feminine and neuter genders.
1.5 The headings in these Conditions are for convenience only and shall not affect their interpretation
1.6 The expressions used in the particulars shall have the same meanings when used hereafter in these booking conditions.
2. Acceptance
2.1 A contract for the activity and / or service is made between LE and the Client on the issue of written confirmation of booking by LE.
2.2 The Contract is subject to these booking conditions which the Client has been deemed to have read and fully understood. These booking conditions can only be varied by written agreement between LE and the Client.
2.3 No verbal representations made by LE shall be relied upon by the Client.
3. Booking
3.1 To place a booking BC requires a completed Booking form and individual information form with payment for the full sum. Clients booking by telephone or e-mail will have been deemed to read the booking conditions and to have signed the declaration on the ‘individual information form’. A booking is accepted and becomes binding only from the date when LE has confirmed acceptance in writing by means of a 'confirmation of booking’ by e-mail or letter. LE reserves the right to decline any booking at their discretion. Email and telephone bookings are treated as provisional and are only confirmed once the funds have cleared in to the BC bank account.
3.2 The balance of the fee is payable at the time of booking.
4. Price and Payment Terms
4.1 The price at time of booking covers the cost of the planning organising and delivery of the proposed activity and / or service.
4.2 It is the responsibility of the Client to arrange travel to the site / location for the proposed activity and or service unless otherwise stated.
The Client is also responsible for their own personal medical requirements and personal footwear equipment and clothing unless otherwise stated.
It is the Client’s responsibility to inform LE in writing of any health issues that may make them unsuitable to participate in the Services agreed. Failure to disclose any such information may result in LE terminating the Contract and withdrawing the Client from the Services without refund.
5. Course Duration
The Life:Escapes Boot Camps at Goodwood are daily, weekend and three day and night residential courses. To book a place on a Life:Escapes Boot camp course you have to arrive on day one of course at the specified time. Clients who can not arrive on day one of course can not attend the course. Clients can not leave during the course and then return unless agreed by Life:Escapes in advance.
6. Damage to Property
Clients shall be held responsible to make compensation for any damage they cause to the contents and furnishings of the premises during their stay, except for wear and tear.
7. Cancellation and refunds
Should the Client wish to cancel cancellation charges will be imposed. These are calculated from the date written notification is received by LE at their Head Office and shall be calculated as a percentage of the total price and shall be based on the following.
Cancellation Charges
Number of days before arrival date that the written notification of cancellation is received:
| Date of Cancellation | Cancellation Charge |
|---|---|
| Less than 6 weeks | 100% of fee |
| Less than 12 weeks |
75% of fee |
| Less than 16 weeks |
50% of fee |
| More than 16 weeks |
30% of fee |
- There is a 30% handling fee of the full activity/course price if we receive notice of cancellation or reschedule/ transfer more than 21 days in advance of the scheduled activity/course date.
- If you cancel or want to reschedule/ transfer 14 days or less in advance for any reason there are no refunds. There are no exceptions.
- Participants who do not show up for activities forfeit the full cost.
8. Cancellation by LE
We try never to cancel a confirmed booking but reserve the right to do so. If we cancel a confirmed booking before your activity and or service BC will offer the Client the choice of a full refund or another available date (with pro-rata refund/price increases as appropriate).
9. Alterations and Assignment
9.1 We make every effort to ensure the accuracy of our literature. However changes can occur despite our best endeavors and we reserve the right to change any price or other particulars before the Client books (in which case we will tell you before your booking becomes binding).
9.2 If there is a ‘Major Change’ to a confirmed booking we will inform the Client as soon as is reasonably practical and offer you the choice of accepting the change, receiving a full refund or transferring to another available date. If the Client chooses to cancel and the ‘Major Change’ was caused by anything other than ‘Force Majeure’ or low bookings we will pay you reasonable compensation if appropriate having regard to the nature of the change and length of notice you receive.
9.3 If there is any change other than a ‘Major Change’ we are not obliged to inform you in advance (but we will do so where practicable) nor are we obliged to pay you compensation. If we become unable to provide a major proportion of the services you have booked with LE we will make every effort to arrange alternative arrangements for you at no extra charge and where appropriate refund the Client pro rata for services not received. If the client wishes to make major changes to agreed programme additional costs may be added at the company’s discretion.
9.4 The Contract maybe assigned by the Client to a third party subject at all times to condition.
9.5 The client is unable to assign or transfer the Contract to a third party without the prior written consent of LE. If the client wishes to assign their contract, he or she must give notice in writing providing the full name and address and contact details of the third party. LE shall then advise in writing as to whether it consents to the assignment as soon as reasonably practicable. LE reserves the right to refuse an assignment to a third party at any time without reason. If subsequently a client has to cancel due to LE refusing the assignment to a third party then the cancellation charges in condition 7 shall apply.
9.6 LE may assign or sub-contract to any third party the performance of any of its obligations under the Contract without consent of the Client
10. Course Content and Weather
10.1 The programmes on our website and describing the courses are designed to be illustrative in order to best explain the scope and type of activities you will be undertaking. It is very unlikely that any one programme could be or would be followed precisely as it is published. Several factors outside of our control will determine this and dictate what can be accomplished reasonably during your course. The most influential factors will be the weather, the conditions and physical fitness of course participants.
Taking these factors into consideration and the aims of the course as described on our website, the Course Director will construct the best programme possible. The Course Director will review and may alter the programme as the course progresses in response to the changing influence of these factors.
Once the course is underway the Course Director, guides, instructors or leaders may change the activities at any time. This applies to all courses.
Circumstances may arise where we are forced to alter dates, duration or accommodation before a course starts. We will try to inform you of any such changes as soon as we know of them.
Our Course Directors, guides, instructors and leaders will do their utmost to ensure that any problems are solved for the benefit of the course participants as a whole. Signing the booking form signifies your acceptance of the Course Director’s authority to make decisions affecting the group or individuals. For instance the Course Director may require an individual or individuals to leave the course if they believe that a person or person’s health is at risk if a person is not coping or may not cope with the technical, physical or mental demands of the course, or if an illegal act has been or may be committed or conduct may become or has been detrimental to the safety enjoyment or well-being of the group or of any individual within the group. PBC will have no liability to the Client in such circumstances
10.2 If the Client elects not to participate in any part of the Services being provided PBC has no obligation to provide an alternative activity or service and the Client will not be entitled to a refund
11. Acceptance of authority
11.1 Employees of BC and staff will use their best endeavors to resolve problems to the benefit of the Client as a whole. The Client must refrain from any conduct which may give offence or cause danger or damage to any person or property. If BC or any of its suppliers believe that the Client is in breach of this obligation likely to breach it or is otherwise unfit to partake in the activity BC or its suppliers may in their absolute discretion refuse the booking or have the Client removed from any property or facility. BC will owe the Client no liability in such circumstances and the Client will be solely responsible for any costs incurred.
11.2 The Course Director may require an individual or number of persons to leave the group if they believe that the Client’s health and safety are at risk if an illegal act has been committed or the Client has behaved in a way as to endanger safety, enjoyment or the welfare of the group as a whole. In the event of this action the Client involved shall not be entitled to any refund from LE and will be required to meet all expenses involved in their immediate extraction.
12. Personal Health
12.1 Except as disclosed in writing to BC the Client confirms that they are in good mental and physical health and are unaware of any reason why they may be particularly unsuited to taking part in the activity and / or service agreed upon or may be likely to suffer illness or injury during the activity and / or service.
12.2 Failure to disclose any information that is required in the ‘Individual Form’ may result in LE terminating the contract and withdrawing the Client from the activity and or service on the grounds of incorrect information. The Client will not be entitled to any refund of payments made under this termination contract.
13. Complaints
If there is a problem during the activity and or service period you must report it to in the first instance the instructor of your activity. If it is still unresolved you must then report it a director of LE immediately so that prompt and effective efforts can be made to resolve the problem.
In the unlikely event that the problem cannot be resolved at this time and you wish to raise a complaint full written details must be sent to LE within 28 days of the activity and or service finishing. Please include your booking reference number / party details and exact full details of your complaint on your letter; please include your daytime and evening contact telephone numbers. Failure to take these steps will prejudice our ability to resolve your problem and/or investigate it fully therefore any right to compensation you may otherwise have had will be lost or substantially reduced.
14. Media
14.1 LE reserve the right to take any recordings of the Client during the Services and the Client accepts that all rights whatsoever arising in the recordings shall be solely owned by LE.
14.2 The Client accepts and agrees that any recordings may be used by LE at its absolute discretion in any manner including but not limited to its website, promotional material and advertisements
15. Conditions of service
As part of the continual review of safety and associated considerations the conditions of booking are subject to change clarification and modification at any time. Only the course director or their appointed deputy is empowered to vary or waive any of the Conditions of Booking. Such decisions are totally at the discretion of the course director or the appointed deputy.
16. Copyright
PBC reserves all copyright which may subsist in the products of, or in connection with, the provision of the all activities, services or facilities. PBC reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.
17. Law and Jurisdiction
This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.